Sunday, December 05, 2010
Blow Me, Microsoft
Dear Microsoft,
I purchased an Xbox 360 over two years ago, and not even a year into my console's life, it dies on me, specifically, an E74 error.
I attempted to get a label shipped to me at a new address, however, I could not edit my address on xbox.com, because your website sucks. I never received a label, and when I could finally edit my address, it wouldn't save due to an "unexpected error".
Since the website was redesigned after the launch of Kinect, I was able to edit my address on the website. It turns out there's been a repair order placed on my system, which obviously couldn't be finished, since I couldn't get a label to send my system in.
So I canceled the repair order and went to place another one. Now I find out that I will be charged $100 because my system's warranty expired. Which wouldn't have happened if I was able to send my system in when it first died. So now you want me to pay you $100 more for a repair. Repairs on a system that has a 42-54% failure rate. So I have to pay for your fuck-up? Because you morons thought "Hey, maybe we don't need more fans in here", or "Yo, let's use these cheap-ass components. Nothing will go wrong here!".
No. I will not pay. You will fix my system for free. Luckily, I had a back-up Xbox. One that was repaired a long time ago, and took almost two months for me to get. You suck at customer service.
I purchased an Xbox 360 over two years ago, and not even a year into my console's life, it dies on me, specifically, an E74 error.
I attempted to get a label shipped to me at a new address, however, I could not edit my address on xbox.com, because your website sucks. I never received a label, and when I could finally edit my address, it wouldn't save due to an "unexpected error".
Since the website was redesigned after the launch of Kinect, I was able to edit my address on the website. It turns out there's been a repair order placed on my system, which obviously couldn't be finished, since I couldn't get a label to send my system in.
So I canceled the repair order and went to place another one. Now I find out that I will be charged $100 because my system's warranty expired. Which wouldn't have happened if I was able to send my system in when it first died. So now you want me to pay you $100 more for a repair. Repairs on a system that has a 42-54% failure rate. So I have to pay for your fuck-up? Because you morons thought "Hey, maybe we don't need more fans in here", or "Yo, let's use these cheap-ass components. Nothing will go wrong here!".
No. I will not pay. You will fix my system for free. Luckily, I had a back-up Xbox. One that was repaired a long time ago, and took almost two months for me to get. You suck at customer service.
Labels: failure, video games, Xbox
